01
02
03
04
05
06
Paste the customer complaint plus the relevant section of your refund or support policy into Claude. Get a reply that acknowledges the frustration in the customer specific words, explains what you can and cannot do in plain English not policy-speak, and ends with a clear next step. No over-promising, no copy-paste template language that sounds robotic.
10-15 minutes per complex ticket
Customer Support
ChatGPT
Ticket text, approved policy snippets, customer plan, and tone rules.
Every claim has a source ID or is flagged for human input.
Do not connect unrestricted internal docs unless permissions and review are clear.