The Problem

Workflow Steps

1. 1
   Open ChatGPT and prompt: I run a [type of business] in India. Help me write a business knowledge base for WhatsApp Business AI. Include: what we sell and prices, delivery or service area, working hours, how to place an order, return or refund policy, and answers to the 5 most common customer questions for my type of business. Write it in clear simple English.
2. 2
   Review and edit the knowledge base ChatGPT produces — add your actual prices, your actual location, your actual policies
3. 3
   Open WhatsApp Business app on your phone — go to Tools section and look for Your Business AI option
4. 4
   If the option is visible: tap it, follow the setup wizard, paste your knowledge base content when prompted for business information
5. 5
   If the option is not yet visible: use Wati or Interakt instead — both have free trials and a no-code chatbot builder where you paste the same knowledge base content
6. 6
   Test it yourself: send 10 common customer questions from another number and verify the replies are accurate
7. 7
   Set a rule: if the AI cannot answer confidently, it sends — I will personally get back to you within 2 hours — so customers never feel ignored
8. 8
   Optional: use ChatGPT to also write Hindi or regional language versions of your replies for tier-2 and tier-3 city customers — WhatsApp AI in India supports all native languages

Prompt Example