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Paste the customer support ticket text and a brief description of your tech stack into Claude. Get exact reproduction steps in numbered format, the most likely code component to investigate, a minimal test case to confirm the bug, and 2-3 clarifying questions to send the customer if you still cannot reproduce it. Stops the works on my machine back-and-forth.
45-90 minutes per unclear bug report
Customer Support
Codex
Ticket text, browser/device details, logs, screenshots, and repo access.
An engineer can reproduce or reject the bug using the generated steps in under 10 minutes.
Do not include private customer data in prompts; redact identifiers before use.